Last updated:
25 August 2010;
Supplements this
Knowledgebase Article.
From time to time, it is necessary to provide or obtain diagnostics information for the purpose of solving Systems or Networking problems
in Windows. The following scripts have been created to facilitate the creation of both types of logs, making it easier to gather all of the relevant information into one place.
The Windows System Diagnostics logs require the use of some really cool tools from
SysInternals.com to generate the appropriate logs.
The
Windows
2003 Resource Kit
also provides some useful tools for the Systems
Diagnostics script. The networking diagnostics logs are generated with all native tools,
including the Windows Support tools. Third party tools, like
TCPVCON,
are optional.
The logs generated by both of these scripts
will be stored in C:\Storage\Logs\Debug by default. The scripts can
be altered to use a different location. Except for the initial
folders, as listed below, any directories that do not
already exist, will be created by these batch files.
It is recommended that you store your scripts
in a folder such as
C:\Scripts. You will probably have to create this folder, as it is
does not exist by default. When executing the scripts, it is advisable
that you use the full pathname (i.e. C:\Scripts\Debug.BAT) to avoid
any conflict with other files of the same name on your system.
If you execute the scripts without
modification, the only folders that you will need to create in advance will
be:
PLEASE NOTE:
It is not a widely known fact that Windows XP Pro and Windows 2003 come
with more (and sometimes better) native utilities than XP Home or
Windows 2000. If you are running XP Home, you can expect to get a
little less information than is possible with XP Pro or 2003.
There are enough tools from
SysInternals.com
to make up most of the difference, however.
Okay, let's get started. In order to
get your machine ready to run these scripts, you're going to need to execute
the following steps:
-
Open a CMD window
-
Create the initial folders (C:\Scripts
and C:\Utils)
-
Download the SysInternals
utilities and place them in the C:\Utils folder
-
Download the ResKit from
Microsoft and install it to its default location
-
Download the Diagnostics Script(s)
and place them in C:\Scripts
-
Execute the Diagnostics Script(s)
from the C:\Scripts folder
To open the CMD window that you'll be using
for much of this exercise, go to the START menu:
START --> RUN --> CMD
...and in the CMD window, type these three commands in order:
-
MD
C:\Scripts
-
MD
C:\Utils
-
PUSHD
C:\Scripts
If you have not previously downloaded any utilities from SysInternals, you should do so now.
The list of files you need for this script can be found below. After downloading
these utilities, please extract/unzip them into the
C:\UTILS folder. The download link for each of them can be found at
the very bottom of each page describing the utility.
Now, you're ready to download the Systems
Diagnostics script and place it in the C:\Scripts folder. Go to
the link below, scroll all the way down on the right-hand side to find the
download link, then save the file. Once you've downloaded it, go back
into the CMD window and execute it by typing: DEBUG.BAT.
System Diagnostics Script
This script will create 8 logs which
you can use to help diagnose your systems problems. If you are seeking help from 3rd parties, you can zip up these logs and make them available to whomever is assisting you with your problem.
The log file that contains the current date is a combination of all the
other files. This is the file that you will primarily want to send to
someone else. This information, in addition to what can be gleaned from the Event Logs,
will go a long way to helping you resolve your issues quickly and accurately.
NOTE: Always check
the logs before making them available to third parties, as they may contain
private information about your machine or your network that you do not wish to have exposed
arbitrarily.
The following script does not require any 3rd party utilities to run
successfully. If you have NT4 or later, it will run just fine and generate the logs. However, if you have XP or 2003, you will get additional info not available to Windows 2000 or earlier.
Download the following script, place it
in C:\Scripts folder, go back into the CMD window and execute it by
typing: IPDEBUG.BAT.
Network Diagnostics Script
This script will create 6 logs which
you can use to help diagnose your networking problems. If you are seeking help from 3rd parties, you can zip up these logs and make them available to whomever is assisting you with your problem.
NOTE: Always check
the logs before making them available to third parties, as they may contain
private information about your machine or your network that you do not wish to have exposed
arbitrarily. This is especially true of your network diagnostics logs. You may want to consider obscuring some of the details (such as IP
addresses or computer name) that will be provided in these logs...
To assist you in your problem resolution, one
of the services we provide is the analysis of the logs generated by these scripts.
We can also perform additional
troubleshooting and diagnostics -- all for the
small fee of
$25.00 USD
Logs should be zipped and then emailed to: Troubleshoot@UltraTech-llc.com
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